COMPACT WITH TEXANS

The University of Texas of the Permian Basin is a comprehensive, regional, general academic component institution of the University of Texas System, www.utsystem.edu.  The University offers  32 baccalaureate degrees and 17 master degrees, serving average enrollments of 3,400.   Ninety-five percent of the students are residents of the oil-rich 17-county region of Texas known as the Permian Basin - a territory of 23,674 square miles with a population of  410,000.   

The University of Texas of the Permian Basin welcomes and invites public contact and offers the following contact information.

General office hours are 8:00 to 12:00 a.m. and 1:00 to 5:00 p.m., Monday through Friday.  Persons contacting any office at the University during these hours are assisted and directed to the office providing the service they require.  Automated office directory assistance and voice mail message systems are available 24 hours a day by telephone for contact after office hours.  

The University of Texas of the Permian Basin strives to maintain the highest standards of excellence in service and offers the following information on procedures for reporting concerns or complaints about any of its services.
 
Organizational areas of service are listed below, describing the offices responsible for complaints in each area.  Any complaints regarding quality or timeliness of service or safety should be addressed to the appropriate academic Dean or program, office, or facility Director involved, as circumstances warrant.   Formal complaints are accepted in writing or by email.  The exceptions are that oral complaints to a staff supervisor are more appropriate to situations that involve safety issues and require quick reaction time.

Complaints regarding university facilities or employees will be acknowledged by the appropriate University supervisor immediately if the complaint is made in person or on the telephone, or within 10 business days of receipt if made by mail, email, or voice mail.   The Customer Relations Representative listed above is available if needed to assist persons in identifying and contacting the appropriate office for registering a complaint.   Information on University departments also can be found on the Internet at www.utpb.edu/UTPB_Adm.

YOUR UNIVERSITY - YOUR FUTURE  
 

UT Permian Basin's core mission is to "provide all students a quality education in a supportive academic environment; to promote excellence in teaching, research, creative production and scholarship; and to serve as a resource for the intellectual, social, economic and technological advancement of the Permian Basin". 

The University's slogan, "Your University - Your Future", reflects the value added in the life of an individual student by a college education as well as the value added to the state of Texas by ensuring an educated workforce and a knowledgeable citizenry.   In accordance with its mission, the University is pleased to make this Compact with Texans.

   
The University of Texas of the Permian Basin will:

Administration

·      Maintain accreditation with the Southern Association for Colleges and Schools so that all students are ensured a quality education in a well-managed university environment.

·      Serve all current and potential students and other public
constituents in a "user-friendly" manner and request assessment from those served in order to improve services continuously.

·     Ensure that requests for public information are filled on a timely basis and in no case later than the timelines specified in statute.

·     Ensure that any complaints or grievances are resolved in a timely and professional manner in compliance with timelines specified in the Student Guide, the Undergraduate and Graduate Catalogs, the Handbook of Operating Procedures (HOP), the University of Texas System Regents Rules and Regulations (RR), and applicable state and federal statutes.

These documents can be accessed on campus or through the Internet, as listed below.
www.utpb.edu/utpb_student/students/studentlife/sl3_index_frame.htm
(Student Guide)
www.utpb.edu/utpb_student/undgrad_catalog/ug_cat_index_frame.htm
(Undergraduate Catalog)
www.utpb.edu/utpb_student/grad_catalog/Grad_index_frame.htm
(Graduate Catalog)
www.utpb.edu/opproc/index.html
(HOP)
www.utsystem.edu/bor/rules.htm
(RR)

Concerns or complaints regarding any of the administrative services at UT Permian Basin should be addressed to the specific department director or to the Customer Relations Representative as listed above.  Administration offices can be contacted at the University's address and phone number above.   

Academic Affairs

·     Maintain excellence in academic programs so that graduating students are well-prepared to meet their goals in employment and in citizenship.

·     Maintain quality in Library and information technology resources, academic advising, laboratories and other educational support services to assist students in their academic preparation for graduation endeavors.

·     Ensure that courses required for graduation in a 120-hour baccalaureate degree program are offered in a timely manner so that students who successfully complete full loads of 30 semester credit hours per academic year will be able to graduate in four academic years.

·     Involve participants from the University, region, and state in leadership, public service, and applied research programs, through the John Ben Shepperd Public Leadership Institute and the Center for Energy and Economic Diversification.  Programs will be conducted in a timely and expeditious manner, in agreement with sponsoring organizations and program participants.

Concerns or complaints regarding academic functions such as grades, advising, and required courses at UT Permian Basin should be addressed to the departmental faculty, department chair, or the dean of the College or School, as outlined in the applicable Undergraduate or Graduate catalog.  Special programs, research, and educational support may be addressed through the appropriate director, then through the Vice-President for Academic Affairs.  Academic departments and program offices can be contacted at the University's address and phone number above.    

Student Services

·     Ensure that all prospective undergraduate students are notified of admissions decisions in a timely manner.  Students whose completed applications and required academic documents are received by the deadlines/ recommended dates in the current catalog are notified of admissions decisions usually within two weeks of the specified date. 

·     Ensure that all students who complete the required applications for financial aid by the priority deadlines are informed of the amounts and types of financial aid for which they qualify in a timely manner, usually within six weeks of the priority deadline.

·     Ensure that registration dates and significant deadlines affecting student matriculation are well publicized.

·     Ensure that all students receive information on the benefits, opportunities and responsibilities of being a student at UT Permian Basin, as published in the Student Guide and the Undergraduate and Graduate Catalogs.

Concerns or complaints regarding student service functions such as admissions, financial aid, registration, TASP testing, or student government and activities should be addressed to the appropriate department director, then to the Vice-President for Student Services, as outlined in the applicable Undergraduate or Graduate catalog, Student Guide, or HOP.  Contact Student student Services service offices at the University's address and phone number above. 

Business Affairs

·     Ensure prompt, accurate financial reporting and payments.  This includes student billings, financial aid distribution, and vendor payments.  Payments and billings are scheduled to comply with the guidelines for each type of payment or invoice.

·     Schedule maintenance and improvements of campus buildings and grounds to provide an appropriate physical environment for the implementation of the University's mission.

·     Ensure that the Police department maintains a 24-hour, 7-day a week presence on the campus to ensure public safety.

Concerns or complaints regarding business affairs functions at UT Permian Basin such as accounting, human resources, physical facilities, residential facilities, or police should be addressed to the department director and then to the Vice-President for Business Affairs, as outlined in the Handbook of Operating Procedures (HOP) or Regents Rules (RR).  Contact Business business Affairs affairs department offices at the University's address and phone number above.  

Customer Relations Information                   

All concerns, complaints, requests for information, or commendations regarding the facilities, programs and services of the University of Texas of the Permian Basin should be directed to the appropriate departments as detailed above for timely processing.  In addition, the Customer Relations Representative will respond to customer concerns and will gather information and evaluations from the public about the University's services.

The University of Texas of the Permian Basin

4901 E. University     Odessa, Texas 79762

432-552-2020

www.utpb.edu