LockDown Browser locks down the online test environment to prevent cheating.
LockDown Monitor is a companion application for LockDown Browser that uses webcam and video technology to prevent cheating during online exams. For assistance with desktop computers when using LockDown Browser/Monitor contact the LockDown Browser Help Center.
What are the basic computer specifications for Canvas? Canvas answers this question best and with the most up-to-date information in the Canvas Guides at https://community.canvaslms.com/docs/DOC-2059
Canvas Support Hotline is available inside of Canvas under Help on side menu. Options are to call 866-437-0867 or start live chat session at Chat with Canvas Support.
Canvas Technical Requirements - Basic computer system requirements are below. Use the most up-to-date versions and better connections. Canvas will runs with the minimum specifications, but slower loading times may occur. Canvas and its hosting infrastructure are designed for maximum compatibility and minimal requirements.
Screen Size for Canvas is best viewed at a minimum of 800x600, which is the average size of a notebook computer. If you want to view Canvas on a device with a smaller screen, we recommend using the Canvas app for mobile devices. Note mobile browsers are not supported.
- Windows 7 and newer (users on Windows 10 need to download the Windows 10 Anniversary Update to submit Canvas Assignments).
- Mac OSX 10.6 and newer
- Linux - ChromeOS
Mobile Operating System Native App Support
- iOS 7 and newer (versions vary by device)
- Android 4.2 and newer
Computer Speed and Processor
- Use a computer 5 years old or newer when possible
- 1GB of RAM
- 2GHz processor
Internet Speed - Along with compatibility and web standards, Canvas has been carefully crafted to accommodate low bandwidth environments. Minimum of 512kbps. Faster always gives better experience.
- Macintosh: VoiceOver (latest version for Safari)
- PC: JAWS (latest version for Internet Explorer)
- PC: NVDA (latest version for Firefox)
- There is no screen reader support for Canvas in Chrome
Peripheral Hardware Requirement
- web cam with built-in microphone
- speakers or a headset for audio files
- other equipment may be specified in courses. Check syllabi.
What browsers are supported? Canvas answers this question best and with the most up-to-date information in the Canvas Guides at https://community.canvaslms.com/docs/DOC-1284.
Canvas supports the current and first previous major releases of the following browsers:
- Internet Explorer 11 and Edge (Windows only—you may need to download the Windows 10 Anniversary Update to submit Canvas assignments)
- Safari 9 and 10 (Macintosh only)
- Chrome 55 and 56
- Firefox 50 and 51 (Extended Releases are not supported)
- Flash 22 and 23 (used for recording or viewing audio/video and uploading files)
- Respondus Lockdown Browser (supporting the latest system requirements)
Some supported browsers may still produce a banner stating Your browser does not meet the minimum requirements for Canvas. If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies. Learn how to clear your cache on a Mac or a PC.
Flash is required in several places in Canvas for media recording/streaming and viewing as well as uploading files to a course or an assignment. Other than these features, Flash is not required to use most areas of Canvas. Please note that some browsers, such as Firefox, may no longer support Flash.
The Java plug-in is required for screen sharing in Conferences. Please note that some browsers do not support Java. Otherwise, there are no other browser plug-ins used by Canvas.
Update Your Desktop Browser
There are a couple of different ways to update your desktop browser. Every time you open your browser, it will check to make sure it is using the most current version. If it is not updated, your browser will prompt you with a notification and walk you through the update process. Or, download the latest version of your desktop browser directly.
Click the name of your browser below to visit your browser's download page:
Browser Privacy Settings
in some browsers may occasionally make modifications to privacy settings to protect users from possible unsecured content. Unsecured content is identified with the prefix http:// in the URL and can create mixed content in your Canvas Page. Secured content is identified with the https:// prefix in the URL.
Note: We recommend following any browser security policies established by your institution, especially if you are using Canvas on a computer provided by your institution. You may want to use Canvas in an alternative browser instead. If you are using a browser that is affected, please be aware of possible restrictions. The following are known issues in specific browsers that may block or create mixed content within Canvas.
Google Chrome Security
verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Chrome will display a shield icon 
in the browser address bar. You can choose to override the security restriction and display the content anyway by clicking the shield icon and then clicking the Load unsafe script button 
Chrome Media Permissions - Chrome has its own media permission within the browser. To use your computer camera and microphone within any Canvas feature, you will have to approve two permissions:
Allow access to Canvas via the Adobe Flash Player Settings . This prompt appears in the center of the video and audio pop-up windows, or the center of the browser if you are accessing Conversations. Allow access to Canvas via Chrome's media permission settings . This prompt appears just below the address bar. Click the Allow button.
verifies that the website content you view is transmitted securely.
If you visit a page in your Canvas course that is linked to insecure content, Firefox will display a lock with a warning icon in the browser address bar 
. You can choose to override the security restriction and display the content anyway by clicking the lock with a warning icon, clicking the arrow to expand your options 
, and selecting the Disable protection for now button 
Canvas on Mobile Devices
The Canvas interface was optimized for desktop displays, so using small form factors such as phones may not be a pleasant experience in using Canvas. Canvas is not officially supported on mobile browsers. We recommend using Canvas mobile applications for an improved user experience. (Note: At this time, Canvas apps are only available in English.)
Since Canvas uses small elements of Flash, not all Canvas features may be supported on mobile devices, especially on iOS.
Visit the Apple store or the Play store to download mobile browsers. The following major browsers are compatible with mobile devices but Canvas features may not be supported:
- Safari (default browser that opens from Canvas)
- Photon Flash Player (supports Flash)
Android Note: Android default browser varies per mobile device.