Technical Assistance
Need help? Don't wait!
Technical problems will occur. Be patient. You have options for help
- Call Canvas Help 24/7 at 1 (866) 437-0867 (toll free)
- Use Help in Canvasfor Chat/Submit a ticket
- Contact UTPB at help@utpb.edu for utpb.eduand UTPB emailproblems
- Email falcononline@utpb.edu if you are totally lost about where to go for help. FalconOnline staff are here to help.
Technical Requirements
Basic Computer Specifications for Canvas
What are the basic computer specifications for Canvas? Canvas answers this question best and with the most up-to-date information in the Canvas Guides at https://community.canvaslms.com/docs/DOC-10721
Canvas Support Hotline is available inside of Canvas under Help on side menu. Options are to call 866-437-0867 or start live chat session at Chat with Canvas Support.
FAQs for Browser Support in Canvas:
- Which browser does Canvas Support?
- Currently, for best results when using Canvas, Chrome is recommended.
- How do I clear my browser cache on a PC?
- How do I clear my browser on a Mac?
Respondus Lockdown Browser and Monitor
Some UTPB courses require the use of Respondus Lockdown Browser and Monitor for online exams. Please view this short video to get a basic understanding of this free tool.
If required, please download and install the free UTPB instance of Respondus Lockdown Browser.